CONTACT US

You can also email Peter at: sales@vfepedals.com or fill in our contact form:

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Frequently asked questions

How much does shipping cost? How long does it take to get to me?


Shipping costs are automatically calculated based on the shipping destination through USPS. To get an cost & time estimate from USPS, go to https://postcalc.usps.com/ and use zip code 98444 in the "shipping from" field.
FREE shipping is available on orders of $50 or more to the United States. Because of my limited time, I will ship orders out once per week. This will typically be on a Saturday, but could be anytime between Friday & Monday.




Do you have _______ in stock? If not, can you build it for me?


I have stopped manufacturing pedals to spend more time with my family and focus on building the education programs at IDEA High School in Tacoma, WA. Any inventory of VFE Pedals I do have will be listed on our Reverb store at https://reverb.com/shop/vfe-pedals My designs are now available to license to manufacture & sell. If there are 3rd party manufactures that have a pedal available to order, I will link them on that pedal's page. VFE Pedals cannot take responsibility for repairs, service, quality control, or any other customer service request for 3rd party manufactures. However, if you do have a bad experience, please share with us at sales@vfepedals.com




What is your return & warranty policies?


All pedals can be returned within 30 days for any reason. A full refund will be issued if the pedal is returned in like-new condition within 30 days. All pedals have a 1-year warranty. If a repair is needed in the first year, we do so at no charge. After 1-year, labor & return shipping will be charged (maximum charge is $50 + shipping cost).




Something is wrong with my VFE pedal. What do I do?


IF YOUR PEDAL WAS BUILT BY VFE PEDALS: Email Peter at sales@vfepedals.com with ALL the details concerning the problem you are having. If you can attach a clear photo of the inside of the pedal, that often helps with a quick diagnosis. Many issues can be solved over email. If your pedal needs to be sent in for repair, you will receive instructions via email.

IF YOUR PEDAL WAS BUILT BY SOMEONE ELSE: Please contact the builder with your questions, as I am not able to service or repair pedals built by 3rd parties.




I have questions about a used or discontinued pedal. Can you answer them?


I cannot provide email support for purchasing decisions on discontinued products sold by 3rd parties. Please direct any questions you have to the seller. I have archived the previous version of the website at vofe.design. You can find lots of in depth information, demo videos, and information about previous versions there.




What happened to the Focus / Standout and Ice Scream pedals?


The Focus / Standout mid boosters and Ice Scream overdrive were collaborative projects designed in partnership with individual musicians. At this time, they are not available to purchase or license. If you are interested in licensing either one of these designs, please contact Peter at sales@vfepedals.com to start a licensing conversation that includes the artist who collaborated on the project.





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